ACROBiosystems is a leading manufacturer of recombinant proteins. We provide high-quality protein reagents and kits to the biopharma industry. We are seeking to hire an Application Support Manager to provide technical support to customers in Bay Area and Pacific Northwest.In this position,you will be responsible for responding to customer inquiries and offering technical solutions, as well as building and maintaining strong customer relationships.

1. Provide timely support for product and services by answering technical inquires by customers through email, phone calls, and visits.

2. Offer comprehensive technical solutions and escalate issues and problems where warranted.

3. Summarize trends and technology as technical tips, FAQs and troubleshooting guides.

4. Recommend updates to technical information on company website and knowledge databases.

5. Present product and technical information at trade shows and customer field visits.

6. Participate in product trainings and continuing education on new applications to stay cutting edge in scientific technology.

7. Lead technical trainings for internal teams.

8. Travel within the territory 10% of the time.

1. M.S. or PhD degree in immunology, protein chemistry or related discipline.

2. 5+ years of laboratory experience in immunoassay, protein chemistry, or other bioassay techniques required.

3. Experience in applied science (antibody development, clinical research, diagnostics, etc.) a plus.

4. Proficiency in Mandarin Chinese required.

5. Excellent written and verbal communication and presentation skills.

6. Ability to manage and prioritize multiple projects around changing priorities.

7. Strong analytical, critical thinking, and problem-solving skills.

8. Dedication to providing great customer service.

9. Process orientation with impeccable attention to detail.

10. Passion to positively promote and drive success on company initiatives.

ACROBiosystems is a leading manufacturer of recombinant proteins. We provide high-quality protein reagents and kits to the biopharma industry.  We are seeking to hire a Regional Sales Manager to lead commercial activities in Bay Area and Pacific Northwest.  In this position, you will be responsible for generating and pursuing new customers, as well as increasing customer base in the assigned territory.  You will also be extensively involved in building customer relationships and providing all-around support to your customers.

1. Manage commercial activities through customer facing visits, presentations, phone calls and e-mails as appropriate.

2. Work with Sales Director to develop and execute territory sales plans.

3. Extend and develop relationships with existing and potential customers.

4. Provide technical support to customers.

5. Collaborate with Customer Service, Product Development and Marketing teams.

6. Attend tradeshows, association meetings, and networking events as necessary.

7. Travel within the territory 40-50% of the time

1. Bachelor’s degree in business, biological and biomedical sciences or related discipline required, Master’s degree or above preferred.

2. 3+ years of sales experience in bioindustries required.

3. Dedication to providing great customer service.

4. Excellent written and verbal communication skills.

5. Strong analytical, critical thinking, and problem-solving skills.

6. Ability to work independently and with teams.

7. Passion to positively promote and drive success on company initiatives.