Shipping Information

We deliver products to over 50 countries around the world. Most of our products are in lyophilized form and shipped at ambient temperature. You will receive your products within 3-7 business days. Overnight delivery is available only for destinations in the U.S. (except for Alaska and Hawaii).

Delivery Format	Destinations	Estimated S&H fee	Courier and timeline
Ambient Temperature	US, Canada and Asia Pacific US (except for Alaska and Hawaii) Europe Other Regions	45 USD 60 USD 45 USD 45 USD	FedEx /3-5days FedEx overnight/1-2 days DHL or TNT/3-6 days FedEx/5-8 days
Frozen (blue ice)	US, Canada and Asia Pacific Europe Other Regions	350 USD	FedEx /3-5days DHL or TNT/3-6 days FedEx/5-8 days
Frozen (dry ice)	US, Canada and Asia Pacific Europe Other Regions	1800 USD	World Courier /4-8days

We offer same-day shipping option for rush orders with U.S. destinations.

*Only available before 3:00 PM (EST).
*Only applicable for products that are in-stock at our Newark facility and the destination is in the U.S. (except for Alaska and Hawaii).
*An $80 Shipping Fee will be charged for this service.

Notes

Temperature sensitive enzymes and kits will be shipped in liquid form, frozen using blue ice packs by default.
The package will be shipped out from our corresponding operation plants located in US or Asia.
Shipping and handling Costs are paid at the time of order and are placed on your invoice.
If you have any questions, please contact us. All shipping information is subject to change.

Payments

We accept several payment methods. For online orders, we accept PayPal and most major credit cards. For offline, we also accept Bank Wire Transfers, ACH and Checks. You can find details on each payment option below. If you have any questions, please feel free to contact us.

Pay by Credit Card

We accept MasterCard, Visa, American Express, Discover, and JCB. All transactions are confidential. ACROBiosystems DOES NOT KEEP customer credit card information.

Pay by ACH (Recommended)

We accept ACH for payment. You can Request Our Bank Information via accounting@acrobiosystems.com

Pay by PayPal

Our PayPal Account: finance@acrobiosystems.com

PayPal is a preferred online payment solution for cross-border business by 100 million people all over the world.

Convenient: A PayPal account can be funded with an electronic debit from a bank account or by a credit card.

Safety: The PayPal Buyer Protection Policy states that the customer may file a buyer complaint within 45 days if he did not receive an item or if the item they purchased was significantly not as described. If the buyer used a credit card, he might get a refund via chargeback from his credit-card company.