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Your Position: Home > Shipping and Payments

Shipping Information

We deliver products to over 50 countries around the world. Most of our products are in lyophilized form and shipped at ambient temperature. You will receive your products within 3-7 business days. Overnight delivery is available only for destinations in the U.S. (except for Alaska and Hawaii).
Delivery FormatDestinationsCourier and timelineEstimated S&H fee

Ambient Temperature

US (except for Alaska and Hawaii)

US (except for Alaska and Hawaii)

US (Alaska and Hawaii)

Other Regions

FedEx /2-3days

FedEx overnight/1-2 days

FedEx /2-4days

FedEx /3-7 days

45 USD

60 USD

60 USD

80 USD

Liquid (blue ice)
From US Warehouse

US (except for Alaska and Hawaii)

FedEx overnight/1-2 days

60 USD

Liquid (blue ice)
From US Warehouse

Europe, Canada and Asia Pacific

Other Regions

FedEx /3-7 days

FedEx /3-5 days

FedEx or DHL/4-6 days

FedEx or DHL/4-7 days

300 USD/100 USD (Customer's carrier account)

Liquid (blue ice)
From Asia Warehouse

US, Canada and Asia Pacific

Europe

Other Regions

300 USD/100 USD (Customer's carrier account)

Frozen (dry ice)
From US Warehouse

US (except for Alaska and Hawaii)

FedEx overnight/1-2 days

100 USD/50 USD (Customer's carrier account)

Frozen (dry ice)
From Asia Warehouse

Europe, US, Canada, Asia Pacific

Other Regions

FedEx /3-7 days

500 USD/200 USD (Customer's carrier account)

We offer same-day shipping option for rush orders with U.S. destinations.
  • *Only available before 3:00 PM (EST).

  • *Only applicable for products that are in-stock at our Newark facility and the destination is in the U.S. (except for Alaska and Hawaii).

  • *An $80 Shipping Fee will be charged for this service.

Notes

  • Temperature sensitive enzymes and kits will be shipped in liquid form, frozen using blue ice packs by default.

  • The package will be shipped out from our corresponding operation plants located in US or Asia.

  • Shipping and handling Costs are paid at the time of order and are placed on your invoice.

  • If you have any questions, please contact us. All shipping information is subject to change.

Payments

We accept several payment methods. For online orders, we accept PayPal and most major credit cards. For offline, we also accept Bank Wire Transfers, ACH and Checks. You can find details on each payment option below. If you have any questions, please feel free to contact us.

Pay by Credit Card

We accept MasterCard, Visa, American Express, Discover, and JCB. All transactions are confidential. ACROBiosystems DOES NOT KEEP customer credit card information.

Pay by ACH (Recommended)

We accept ACH for payment. You can Request Our Bank Information via accounting@acrobiosystems.com

Pay by PayPal

Our PayPal Account: accounting@acrobiosystems.com

PayPal is a preferred online payment solution for cross-border business by 100 million people all over the world.

Convenient: A PayPal account can be funded with an electronic debit from a bank account or by a credit card.

Safety: The PayPal Buyer Protection Policy states that the customer may file a buyer complaint within 45 days if he did not receive an item or if the item they purchased was significantly not as described. If the buyer used a credit card, he might get a refund via chargeback from his credit-card company.

Pay by Wire Transfer

We accept Bank Wire Transfers for payment. Our bank information is included on your invoice. You can also Request Our Bank Information via email.

Pay by Check

We accept checks for payment. Our bank information is included on your invoice. You can also Request Our Bank Information via email.

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