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Shipping Information

We deliver products to over 50 countries around the world. Most of our products are in lyophilized form and shipped at ambient temperature. You will receive your products within 3-7 business days. Overnight delivery is available only for destinations in the U.S. (except for Alaska and Hawaii).
Delivery FormatDestinationsEstimated S&H feeCourier and timeline

Ambient Temperature

US, Canada and Asia Pacific

US (except for Alaska and Hawaii)

Europe

Other Regions

45 USD

60 USD

45 USD

45 USD

FedEx /3-5days

FedEx overnight/1-2 days

DHL or TNT/3-6 days

FedEx/5-8 days

Frozen (blue ice)

US, Canada and Asia Pacific

Europe

Other Regions

350 USD

FedEx /3-5days

DHL or TNT/3-6 days

FedEx/5-8 days

Frozen (dry ice)

US, Canada and Asia Pacific

Europe

Other Regions

1800 USD

World Courier /4-8days

We offer same-day shipping option for rush orders with U.S. destinations.
  • *Only available before 3:00 PM (EST).

  • *Only applicable for products that are in-stock at our Newark facility and the destination is in the U.S. (except for Alaska and Hawaii).

  • *An $80 Shipping Fee will be charged for this service.

Notes

  • Temperature sensitive enzymes and kits will be shipped in liquid form, frozen using blue ice packs by default.

  • The package will be shipped out from our corresponding operation plants located in US or Asia.

  • Shipping and handling Costs are paid at the time of order and are placed on your invoice.

  • If you have any questions, please contact us. All shipping information is subject to change.

Payments

We accept several payment methods. For online orders, we accept PayPal and most major credit cards. For offline, we also accept Bank Wire Transfers, ACH and Checks. You can find details on each payment option below. If you have any questions, please feel free to contact us.

Pay by Credit Card

We accept MasterCard, Visa, American Express, Discover, and JCB. All transactions are confidential. ACROBiosystems DOES NOT KEEP customer credit card information.

Pay by ACH (Recommended)

We accept ACH for payment. You can Request Our Bank Information via accounting@acrobiosystems.com

Pay by PayPal

Our PayPal Account: finance@acrobiosystems.com

PayPal is a preferred online payment solution for cross-border business by 100 million people all over the world.

Convenient: A PayPal account can be funded with an electronic debit from a bank account or by a credit card.

Safety: The PayPal Buyer Protection Policy states that the customer may file a buyer complaint within 45 days if he did not receive an item or if the item they purchased was significantly not as described. If the buyer used a credit card, he might get a refund via chargeback from his credit-card company.

Pay by Wire Transfer

We accept Bank Wire Transfers for payment. Our bank information is included on your invoice. You can also Request Our Bank Information via email.

Pay by Check

We accept checks for payment. Our bank information is included on your invoice. You can also Request Our Bank Information via email.

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